I a hobby car repair guy .i just got this scanner and put it on my 2013 F350 and when i go into the service screen and put in the vin it will say decode failed and it will not will let me move on . it did once read the vin and i could look at a few things but that was only once,
But when i go into the diagnostic screen it will find the the vin and i can move forward with troble shooting.,
So what am i doing wrong
I can't see that you're doing anything wrong. :silly: Sounds like the Service function just doesn't work correctly for this YMM. If your MK808 gives you the option, submit a bug report to Autel.
If it helps, my experience has shown that there's nothing in the Service function that the Diagnostic side can't do.
