If you do not see your issue listed here please email us at firstname.lastname@example.org to get your account working.
Q: I can not log in to the site and am getting an error message with my login.
A: Do a password reset using the email you signed up with. If this does not work contact us at email@example.com.
Q: I would like to cancel my premium subscription. What do I need to do?
A: To cancel your ScannerDanner Premium subscription using PayPal, login to your PayPal account, and stop the pre-approved payment in the recurring payments listing. Use the link below to navigate to that page.
A: If you subscribed using a Credit Card please contact us at firstname.lastname@example.org
Q: When I try to log in I get a message that my account has been banned (403:Access Forbidden Repeat offender (Autobanned).
A: You have tried to log in too many times with the wrong username and password. Email us at email@example.com for assistance.
Q: What should I include in my email to firstname.lastname@example.org?
A: Email us from the email that you created the account with and describe exactly what error you are encountering. Make sure to include your username.
Q: When I contacted support, I never got a reply!
A: We did reply! Unfortunately our reply emails may end up in your spam or junk folder! Please add email@example.com as a contact in your email system. This will ensure that you receive all of our replies to your inquiries in the future.
Q: I let my subscription run out or I cancelled it in the past and want to re-subscribe but your site is not letting me. What should I do?
A: If you originally subscribed using the 14 day free trial, our system will NOT let you use the trial version again. You must subscribe using the No-Trial subscription listed on the same page.
If you have an expired 14 day free trial subscription AND an expired No-Trial subscription and you want to re-subscribe, DO NOT renew any of your expired subscriptions! Contact us at firstname.lastname@example.org and we will handle this for you.