Support FAQ
If you do not see your issue listed here, please email us at support@scannerdanner.com.
ScannerDanner Premium
Q: I cannot log in to the site. What should I do?
A: Try resetting your password by clicking the “?” (Forgot Password) next to the password box.
If that does not work, email support@scannerdanner.com.
Q: I am getting a “403 Access Forbidden – Repeat Offender / Autobanned” message. What does this mean?
A: This usually happens after too many unsuccessful login attempts. Email support@scannerdanner.com for assistance.
Q: I cancelled my subscription or let it expire and now I cannot re-subscribe. What should I do?
A: If you previously used the 14-day trial, you cannot use it again. Select the No-Trial subscription option instead.
Q: How do I cancel my ScannerDanner Premium subscription?
A: If you subscribed through PayPal, cancel the recurring payment from your PayPal account:
https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist
If you subscribed using a credit card, email support@scannerdanner.com.
Engine Performance Diagnostics Book / eBook
Q: I already own the English version. Can I get the Spanish version at a discount?
A: Yes. Email support@scannerdanner.com. We currently offer 20% off the Spanish version for English-version owners.
Q: Do I need internet access to use the eBook?
A: Yes. The eBook is cloud-based and is not a download, so internet access is required.
We offer a full refund if you are not happy with the format or content.
Q: I never received my eBook login information.
A: Please check your spam, junk, and promotions folders. Login emails can sometimes be filtered there.
If you still cannot find it, email support@scannerdanner.com with the name and email address used for your purchase.
Q: Do I need ScannerDanner Premium to access the videos referenced in the paper book?
A: No. The book includes links to related YouTube videos.
Paper book owners can also find the video links here:
https://www.scannerdanner.com/forum/video-links-from-the-book.html
Q: Can I print the eBook?
A: No, the eBook cannot be printed directly. You can access it from your phone, tablet, or computer.
Q: I forgot my eBook password. What should I do?
A: Email support@scannerdanner.com with the name and email address used to register the eBook.
Q: My eBook login is not working. What should I do?
A: Make sure you are using the eBook login, not your ScannerDanner website login. They are two separate accounts.
The eBook login is located under the “Buy the Book” tab on the website.
Q: What is the difference between the eBook and printed book? Is there a demo?
A: The eBook and printed book contain the same core material and are both up to date.
We do not offer a demo, but the eBook comes with a full refund if the format or content is not right for you.
If you would rather have the printed book, we can apply the cost of the eBook toward the paper version if you contact us within 7 days of your eBook purchase.
Contacting Support
Q: What should I include when emailing support?
A: Email us from the address associated with your account or purchase. Include your username, a description of the problem, and a screenshot if possible.
Q: I contacted support but never received a reply.
A: Please check your spam, junk, and promotions folders. Our replies may occasionally be filtered there.
Add support@scannerdanner.com to your contacts or safe-sender list to help prevent this.