I have had the same issue with the MDT10.
It seems impossible to perform functions without dealer level training, and if I worked for the dealer I'd have the factory tool!
It did have much more functionality on a 2012 C class Mercedes-Benz than my Solus, but I was able to navigate the Solus with confidence.
I was never sure exactly what I was doing or looking for with the MDT10.
I've been test driving a Launch here and there and it's similarly counterintuitive. Although stepping out of ones comfort zone does come with a learning curve...
None on the Mac. We also have a Launch and find it can do some stuff on imports that Snap On can't, but I agree, it's kind of difficult to dig through on some stuff.
Our shop has a Zeus, and I find the "intelligent" part more annoying than useful. Happily I own the exact same scanner (internally) in the Verus Edge. Same exact thing, minus the big price tag and extra "intelligence". Doesn't do everything but I like how it works and love my value for the dollar. (I bought it used.)
We don't have an Autel but you might look into one. Many people like them. From what I've seen they are a little easier to use than Launches but every bit as capable and maybe even more so.
I recently just upgraded from the Matco Maximus 2.0 to the 3.0. I have found not all scanners can do everything, like my shop has a Zues and today we used my 3.0 to diag a transmission issue on a Ford Transit that the Zues was having troubles with. Also with the 3.0 and the new Maxfix it allows quick look ups and confirmed fixes. Also with the Tech to Tech feature, if you're having issues with a vehicle someone else can remote in to your scanner and assist with the diag. I also was looking in to Autel, they seem to be a real good scanner for a great price.
No experience with the mac scanner but wanted to comment on the Launch Diagun IV I purchased last September. (We have an older Autel 908 Pro that is about two years outdated in our Indy shop).
The depth of coverage and capabilities on this Launch scanner is very deep on European cars; something that SnapOn can not touch. I had a 14 yo Land Rover in the shop last week and the extensive about of adaptations, coding, and even key coding for this vehicle was impressive. The interface on the Launch is not as smooth as on the Autel tools, but still manageable.
